Payment Policy

How to order?

Go to the item page of the product that you would like to order.Select the quantity of items that you would like to order and click “Add to Cart” Click "Check Out" in the pop up window.

In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"

Click "Continue to payment method" on the next screen.Then fill in your credit card information and click "complete order" to finish the transaction.

How can I contact you?

You can contact us by phone at 1800-358-204 or by emailing help@rydaknives.com.au.

Discount Codes

If a promotional discount code is available, only one code can be applied to your order. For example, if you qualify to use a $20 off coupon and a 'free shipping' code, you can only apply one of these codes to any particular order.

What do I do if I drop my knife?

If you accidentally drop your knife and it is not covered by warranty, here's what you can do:

Assess the damage
Check the knife for any visible signs of damage. Look for chips, cracks, or misalignments in the blade or handle. Evaluate if the knife is still safe and functional to use.

Contact us
Reach out to our support for assistance. You can email us at help@rydaknives.com.au to inquire about your options to rectify the situation. Provide details of the incident and the condition of the knife.

Follow their instructions
We will provide guidance on available solutions. Our support team may offer repair services, suggest replacement options, or provide alternative solutions. Follow their instructions to proceed with resolving the issue.

Consider professional repair
If the damage is minor and the knife is repairable, you might have the option to seek professional knife repair services. Local knife shops or specialized repair services can often fix minor damages and restore the functionality of the knife. 

Explore replacement options
If the damage is extensive or irreparable, you may need to consider purchasing a new knife. Our support team can provide recommendations on suitable replacement options based on your needs and preferences.

Remember, accidents happen, but it's essential to handle knives safely to minimize the risk of dropping and damaging them.