FAQ

Go to the item page of the product that you would like to order.Select the quantity of items that you would like to order and click “Add to Cart” Click "Check Out" in the pop up window.

In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"

Click "Continue to payment method" on the next screen.Then fill in your credit card information and click "complete order" to finish the transaction.

You can contact us by phone at 1800-358-204 or by emailing help@rydaknives.com.au.

If a promotional discount code is available, only one code can be applied to your order. For example, if you qualify to use a $20 off coupon and a 'free shipping' code, you can only apply one of these codes to any particular order.

If you accidentally drop your knife and it is not covered by warranty, here's what you can do:

Assess the damage
Check the knife for any visible signs of damage. Look for chips, cracks, or misalignments in the blade or handle. Evaluate if the knife is still safe and functional to use.

Contact us
Reach out to our support for assistance. You can email us at help@rydaknives.com.au to inquire about your options to rectify the situation. Provide details of the incident and the condition of the knife.

Follow their instructions
We will provide guidance on available solutions. Our support team may offer repair services, suggest replacement options, or provide alternative solutions. Follow their instructions to proceed with resolving the issue.

Consider professional repair
If the damage is minor and the knife is repairable, you might have the option to seek professional knife repair services. Local knife shops or specialized repair services can often fix minor damages and restore the functionality of the knife. 

Explore replacement options
If the damage is extensive or irreparable, you may need to consider purchasing a new knife. Our support team can provide recommendations on suitable replacement options based on your needs and preferences.

Remember, accidents happen, but it's essential to handle knives safely to minimize the risk of dropping and damaging them.

Yes, we offer free shipping. For orders within Australia, free shipping is available on orders of $99 AUD or more. 

Shipping is not available outside of Australia.

You should receive an email with your order confirmation within 5 minutes of placing your order. If you do not receive it, please check your junk/spam folder.

We will update you with a tracking number as soon as your order despatches from our warehouse.

DESPATCH TIMES
Orders generally despatch within 1-2 business days.

DELIVERY TIMES
Estimated delivery times within Australia are approximately 2 to 8 working days for standard rate of delivery.

EXPRESS AUSTRALIA POST
Need it faster? We offer Express Post Australia wide with Australia Post. The express delivery charge is dependent on the total weight of your order and the price will appear at checkout once you enter your shipping address details.

Express delivery usually takes up to 1-4 business days for the majority of metropolitan locations across Australia.

Standard Delivery
FREE on orders $99+
$9.95 on orders under $99

Australia Post - EXPRESS
0-1kg $15
1.01-3kg $18.72
3.01-4kg $23.44
4.01-5kg $32.95
5kg+ $44.95

All purchases on our store come with a guaranteed 180-day full refund money-back from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase which is to be sent to help@rydaknives.com.au. Please do not send your purchase back to the manufacturer. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If your returned item is not in its original condition, you will not be eligible for a refund and will be required to cover the delivery fee of $9.95 to send it back to you.

Yes, you may return your product if you are not satisfied as long as it the item is unused, in its original condition along with the packaging, and is within 18 0 days of purchase.  What is the process to initiate a return?

Contact customer support
Reach out to our support team at help@rydaknives.com.au to initiate the return process.  Provide necessary details: Explain the reason for your dissatisfaction with the product and provide any relevant details that the customer support representative may require. They might ask for your order number, product details, and other information to assist you better.

Follow return instructions
Follow the instructions given by customer support regarding the return process. They will provide simple and easy-to-follow instructions on how to send it back. Pack the product securely: Make sure to pack the product securely to prevent any damage during transit. Ship the product back: Send the product back to Ryda Knives AU as per their instructions. You may need to cover the shipping costs unless the return is due to a mistake on their part or a defective product.

Await refund or resolution
Once we retrieve the returned product and verify its condition, we will proceed with the refund or provide an appropriate resolution. If a refund is processed, it will be issued to your original payment method.

It's always a good idea to keep records of your communication with customer support and any tracking information related to the return shipment for reference.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our customer support team at help@rydaknives.com.au.

Ryda Knives AU will replace any good/s that arrive at their destination faulty or damaged; a claim should ideally be made within 48 hours from the parcel being delivered and signed for.

To confirm the damage we require photographic evidence. Once received, we will quickly assess and then arrange for a replacement to be sent out free of charge.

In some cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

To notify us of the damage email our support team at help@rydaknives.com.au and include any photos or information required.

Editing your order before despatch:
If you would like to simply change the item/s in your order before it has been despatched, please get in touch with our support team at help@rydaknives.com.au.

Change of mind:
If you would simply like to exchange your item/s due to a change of mind, you will be required to cover postage fees to return your items, and then an additional $9.95 to send out your new replaced items (AUS only). To notify us of any exchanges, please email us at help@rydaknives.com.au.

Any user-generated content posted by customers on www.rydaknivesau.com.au (ie. written / photo / video reviews), gives Ryda Knives AU exclusive rights to use, share and publish this content.

Likewise, any user-generated content that is published or shared via a campaign managed by Ryda Knives AU, gives Ryda Knives AU exclusive rights to use, share and publish this content.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

With your permission, we may send you emails or texts about our store, new products, and other updates.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Our products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Ryda Knives AU be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Ryda Knives AU and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at help@rydaknives.com.au.